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Tiffany A Love

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Tiffany Ann Love, PhD, MSN, BSN is a Chief Operating Officer at Humboldt General Hospital. Tiffany’s areas of professional interest include diversity, management, and executive leadership.  Tiffany can be followed on Twitter or LinkedIn or contacted via email.

Building a Culture of Caring in the C-suite

 

As a novice healthcare manager, I recall the shock I felt after my supervisor screamed at me for no apparent reason. She then called another colleague and told him how horrible she felt but she never apologized to me. As I progressed to C-suite leadership, I realized I had the power to model the behaviors I wanted to see. The Joint Commission Sentinel Event on Harassment warned of behaviors that can undermine a “culture of safety.” Disruptive behaviors such as verbal outbursts, uncooperative attitudes, refusing to complete assigned duties, and intimidating behaviors such as physical threats undermine the safety of our team and our patients. Since the #MeToo movement and resulting Time’s Up and Time’s Up Healthcare campaigns, we are beginning to see more research on the types of harassment that create unsafe work environments for our patients and employees. Most recently, Dr. Esther Choo and colleagues published “Sexual Harassment between Health Care Workers and Safety Culture,” identifying cases of sexual harassment and their impact on staff and patient safety. There seems to have been little progress made toward the national high reliability healthcare system we strive to become but we have the power to change this.

Recent Comments
Guest — Lisa Tener

Commitment from the C-Suite Ne...

I find this point especially crucial: "Any leader that intentionally ignores the misconduct is ultimately complicit in the resulti... Read More
Saturday, 27 June 2020 12:12 AM
Tiffany A Love

It's complicated

Lisa, I agree. I know this scenario gets complicated if the person who is displaying misconduct is on the Board of Trustee... Read More
Monday, 29 June 2020 6:06 PM
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